Providing customer insights

Providing customer insights


ChatGPT, the AI language model, can be a valuable tool for providing customer insights from social media. By using ChatGPT, you can analyze social media content and extract valuable information that can help you understand your customers better. ChatGPT can assist in identifying customer preferences, opinions, and behaviors by analyzing their social media activity. The insights gained from ChatGPT can be used to improve customer engagement, enhance product or service offerings, and boost customer satisfaction.
  1. copy the prompt
  1. paste in chatGPT
  1. If there is a placeholder, usually in this format [placeholder], replace it once you will have copied the prompt inside ChatGPT.


"How to get to know the most common complaints about [product/service] on [social media platform]?"
"Who can provide a list of keywords or phrases that customers use when they talk about [product/service] on [social media platform]?"
"What are the positive sentiments associated with [product/service] on social media?"
"How can we improve our customer service based on feedback from [social media platform] users?"
"How to know what are the trending topics related to our brand on [social media platform]?"


It's important to remember that ChatGPT isn't always perfect, and it may take some trial and error to get the answers you need. If you don't get the insights you were looking for, try asking a more specific question, providing additional context, or rephrasing your question. For example, if you're trying to identify customer sentiment on a particular topic but not getting the results you want, you could refine your question to ask about specific keywords or hashtags related to that topic.
Utilize ChatGPT's natural language processing capabilities. ChatGPT is designed to understand and respond to human language, so take advantage of this feature by phrasing your questions in a conversational tone.
Keep your questions specific and straightforward. ChatGPT performs best when it has a clear understanding of what you're asking, so avoid using ambiguous language or making broad inquiries.